Faqs


Q: HOW CAN I CHANGE MY SHIPPING ADDRESS?
Ans: By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to. Also, you will need to log in to add or modify your shipping address.

Q: HOW DO I SIGN UP FOR MY ACCOUNT?
Ans: The activation process is as straightforward as it gets. Simply navigate to our Sign Up portal, where you will be able to sign up using Facebook or Gmail. It also allows for a new account to be created from scratch with your email of choice.

Q: DO I LOG IN WITH MY FACEBOOK OR GMAIL?
Ans: Yes. You can log in via Facebook or Gmail. It will be faster. Of course, your information will safe and secure with us.

Q: WHAT DO YOU MEAN BY POINTS? HOW DO I EARN IT?
Ans: Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points that go straight to your account. You will need those points in order to redeem the sample products.

Q: HOW CAN I TRACK MY ORDER?
Ans: You may navigate to the “track your order” section and input your order number for instant feedback regarding the shipping status of your order.

Q: HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
Ans: After logging into your account, go to your order history. Here, you will be able to cancel your order. Also, you can call us to cancel your order. Note: We can give you refunds once payment is verified.

Q: HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Ans: We have the Same Day Delivery, Normal Delivery. Within Dhaka city, it will take a maximum of 36 hours long if it is in stock. If the product is pre-order then it will take a maximum of 15 days to be delivered. For pre-orders, you must pay 50% advance. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

Q: How much is the delivery fee?
Ans: We have a set of delivery options that you can choose from.

    Instant delivery (inside Dhaka Metropolitan) - 150tk
    For purchases over BDT 4000, the delivery fee will be waived.
    Same-day Delivery (inside Dhaka Metropolitan) - 100tk
    For purchases over BDT 3000, the delivery fee will be waived.
    Standard Delivery (Inside Dhaka Metropolitan) - 70tk Standard Delivery (Outside Dhaka Metropolitan) - 150tk
    For purchases over BDT 1500, the standard delivery fee will be waived.
    For addresses outside of Dhaka Metro, the price range would be ONLY valid for weights up to 5 kilograms

Q: How does the site ensure the authenticity of my product?
Ans: Each product that we receive goes through extensive screening and a three-step quality assurance process. First, we check for any visible defects on the product and its packaging. Secondly, we compare and contrast the product against information that is available to us, to further verify the authenticity. Thirdly, after the final validation of the product.

Q: HOW DO YOU SHIP MY ORDERS?
Ans: We will ship your order with our own mail.

Q: WHAT ARE THE PAYMENT METHODS AVAILABLE?
Ans: Our payment options are - Click and Collect Cash On Delivery bKash.

Q: WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY) ?
Ans: We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O. (Delivery Order) to us (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O. (Delivery Order) in order for us to investigate and review them before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us 2. In the event of lost mail, we will try to locate the delivery team in Signpost and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

Q: WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/ EXPIRED/ WRONG SAMPLES/ MISSING SAMPLES?
Ans: We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O. (Delivery Order) to us (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the sample you've received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well an